Cancellation & Refund Policy
We acknowledge that the occurrence of flight cancellations, whether initiated by the passenger or the airline, is an unavoidable necessity. Therefore, we make every effort to assist our clients in such situations. It is imperative for customers to familiarize themselves with our cancellation policy to understand the necessary steps.
Notification of Delays and Cancellations – We ensure that travelers receive regular updates regarding the status of the booked flights. Our representatives promptly notify customers of any delays, diversions, or cancellations before the scheduled departure. We strongly recommend customers subscribe to flight status notifications.
Rebooking Assistance – In the event of flight delays or cancellations, we provide support for rebookings. Our dedicated team is available to secure seat confirmations on the next available flight with the same airline. Customers can use the previous confirmation number for the fresh booking.
Ticket Cancellation for Personal Reasons – Should you need to cancel your air tickets due to a personal emergency leading to the abandonment of your trip, it is crucial to contact our representatives promptly. The cancellation and refund charges may vary depending on the specific airline, and we will present the best available options.
Refund Policy – If your flight is affected by adverse weather conditions, air traffic issues, or mechanical glitches preventing takeoff, you are entitled to a refund. Submit a refund request, and we will expedite the processing of your application.
However, in the case of a delayed flight without cancellation by the airline, you still have the option to cancel your ticket, albeit with associated penalty charges.